45db Privacy Policy

45db ("we", "us", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains how 45db collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

By using our website or services, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy applies to all 45db products, services, websites, and related applications.

We are committed to complying with applicable laws, international data protection standards, and best industry practices. Protecting your privacy is one of our core responsibilities.

2.1 Registration and Identity Information

When you create an account on 45db, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for KYC verification)

2.2 Financial and Transaction Information

To process your deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay, or bank account number
• Transaction history — deposit amounts, withdrawal amounts, and bonus activity
• Reference numbers required for payment verification

We do not store full credit or debit card numbers on our own servers. This information is transmitted in encrypted form through third-party payment gateway services.

2.3 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, language, and version
• Operating system and device model
• Login time, session duration, and pages visited
• Information collected from cookies and similar tracking technologies
• Location data (approximate location based on IP address)

3.1 Service Operation and Improvement

The information we collect is used for the following purposes:

• Account creation, verification, and management
• Processing financial transactions and distributing bonuses
• Personalizing the gameplay experience
• Providing customer service and technical support
• Monitoring and improving platform performance

3.2 Security and Compliance

We use your information to maintain a safe environment:

• Fraud and money laundering prevention (AML verification)
• Age verification — only accounts for persons aged 21 or above are approved
• Ensuring account security and detecting unauthorized access
• Enforcing responsible gaming terms and conditions
• Meeting applicable legal obligations

3.3 Communications and Promotional Information

With your consent, we may send you updates on new 45db promotions, bonus offers, tournament news, and important platform notifications. You may opt out of these communications at any time.

Important system notifications (such as transaction confirmations, password changes, and security alerts) will always be sent and cannot be opted out of.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. 45db uses the following types of cookies:

• Essential cookies: For maintaining login sessions and basic platform functionality — these cannot be disabled.
• Functionality cookies: For remembering your preferences (language, settings).
• Analytics cookies: For understanding platform usage — you may withdraw your consent.
• Security cookies: For fraud detection and account protection.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may mean that the full functionality of the platform is not available. Essential cookies for login sessions and financial transactions remain active at all times.

5.1 Sharing Information with Third Parties

45db does not sell your personal information to third parties for commercial purposes. However, for the operation of services, information may be shared in a limited way in the following cases:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking institutions — to complete transactions.
• Game providers: Pragmatic Play, Spribe, JILI, PG Soft, and others — to keep game services active.
• Identity verification services: To complete KYC and AML processes.
• Technology and infrastructure partners: For platform hosting and security maintenance.

All third parties are contractually required to comply with data protection standards.

5.2 Disclosure of Information Under Legal Obligation

In the following circumstances, 45db may be required to disclose your information to authorities:

• In compliance with a court order or legal process
• At the request of a regulatory body investigating fraud, money laundering, or criminal activity
• In emergency situations to protect the rights or property of us or other users

Where possible, we will notify you before such disclosure, though legal restrictions may prevent us from doing so.

6.1 Technical Security

45db uses industry-standard technology to keep your information secure:

• SSL/TLS encryption — active on all data transfers
• Storage of sensitive information with 256-bit encryption
• Regular security audits and penetration testing
• Two-factor authentication feature
• Automated unusual activity detection system
• Firewall and DDoS protection

6.2 Administrative Security

Alongside technical protections, we also take strict measures at the administrative level:

• Only authorized staff may access user information
• All staff receive regular training on data protection
• Staff access is actively monitored
• Confidentiality agreements are signed with all relevant staff and partners

However, no internet-based system is completely secure. Despite maximum precautions, the risk of a data breach is not zero. If you notice any suspicious activity, contact us immediately at [email protected].

7.1 Retention Criteria

We retain your information only for as long as necessary. The retention period is determined by the following criteria:

• Active accounts: For the entire duration the account remains active
• Financial transaction records: In accordance with applicable legal obligations — generally for a minimum of five years
• KYC documents: For a specified period even after account closure
• Log and session data: For a limited period for security analysis

7.2 Information After Account Closure

If you close or deactivate your account, we will begin the process of deleting your information; however, some information may need to be retained for longer due to legal, regulatory, or dispute resolution requirements. After that period has ended, the information will be securely deleted.

8.1 Right to Access and Correct Information

Your rights are set out below:

• Access: The right to know what information we hold about you
• Correction: The right to correct inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances
• Objection to processing: The right to object to processing in certain cases, including direct marketing
• Portability: The right to receive certain information in a structured format
• Withdrawal of consent: The right to withdraw consent at any time for consent-based processing

8.2 How to Exercise Your Rights

To exercise any of your rights, send an email to [email protected]. After verifying your identity, we will respond as soon as possible — generally within 30 working days. Some requests may be partially or fully unable to be fulfilled due to legal obligations or legitimate interests, in which case we will explain the reason.

45db's services are for persons aged 21 or above only. We do not knowingly collect or process personal information of minors. An age verification process is in place during registration.

If we become aware that a minor has provided us with information, we will immediately delete that information and close the account. If you become aware of a minor's account, please notify us at [email protected].

45db may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address and display a clear notice on the platform.

Continued use of the platform after an update will be considered acceptance of the new policy. We recommend that you visit this page regularly and keep track of the "Last Updated" date.